Info-Tel.: ++49 (0) 152/ 05 34 03 20 or ++49 (0) 36087/ 9 79 88

dispute resolution platform

The European Commission provides a platform for extrajudicial dispute resolution. Consumers are so in the future the possibility of first settle disputes related to their online order out of court. You can find the dispute resolution platform here:

Our email for consumer complaints are:

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janoFair arbitration

janolaw AG
Otto-Volger-Str. 3c
65843 Sulzbach / Ts.

The janoFair-Mediation is a voluntary procedure for cases of conflict between consumers and traders. We help with the extra-judicial settlement of civil disputes that arise during conclusion, execution or settlement of online contracts for the supply of goods. The janoFair arbitration can not be used in disputes arising from contracts for the provision of a service. The janoFair process is fast and orderly manner. It offers besides a number of other advantages:

     Communication via the Internet
     free for consumers
     Mediation by qualified lawyers
     Completion within 3 months
     cost alternative to court proceedings